We ship ONLY within lower 48 states. No shipping to PR, AK, HI and USVI. Due to
high value of some merchandise and Credit Card Fraud Protection policies, we
ship all products ONLY via FedEx Ground and with Signature Confirmation. No
High value merchandise CANNOT be left unattended at the door, in the backyard,
on the porch, or with a neighbor. No exceptions. Customer's signature is
required as a proof of delivery.
FedEx may accept the timeframe for delivery or hold the item for pickup at a
local Facility as per customer request. Please call 1800-GO-FEDEX for details.
Local pickup is available by appointment only. Please email us for warehouse
location. Payment in advance is required unless paid in cash. Please email or
call for an appointment.
All shipping prices are flat fees listed for deliveries within the Continental
US only. Shipping costs include full insurance up to the value of the item being
shipped. As per FedEx Damage Claim Policy, customers have 20 days to report
shipping damages since package delivery. After that period NO shipping damage
claims will be satisfied by the FedEx. It is the customers responsibility to
notify us about any shipping damages in a proper timeframe.
Once the merchandise has been shipped, you will receive an email from FedEx with
a tracking number. Please contact FedEx at 1800GOFEDEX or www.FedEx.com to
follow provided tracking number, and to ensure receiving of the package. Please
email us if you need tracking number.
After the 3rd attempt to deliver the package, FedEx will send it back unless you
contact FedEx at 1800GOFEDEX to arrange a local pick up. Customers are
responsible for package receiving and all associated shipping charges.
If the order has been cancelled after it has been shipped, the appropriate
amount will be deducted from the total of refund. Please call FedEx and ask for
a supervisor or CAT if you need assistance or have special requests. Don't wait
for the 3rd attempt as it might be too late.
Question: What if I am working the whole day, why can't you ask
FedEx to leave boat at my door?
Answer: First, in order to be protected from credit card fraud,
we must have the credit card holder's signature on file with FedEx. Second, if
the item is left at the door and later stolen, who would be responsible for the
loss? The customers signature on file with FedEx is the only way for us to have
proof of delivery.
Due to high value of some merchandise and Credit Card Fraud Protection policies,
we ship all products with price tag over $200 ONLY to credit card billing
address. No exceptions. Please visit our Payment Policy for details. However,
check orders can be shipped anywhere within lower 48 states.
Question: Why can't I have scooter shipped to a different
address than where I receive my credit card statements?
Answer: According to credit card security regulations, in order
to be protected from credit card fraud and charge backs, the item MUST be
shipped ONLY to the credit card holders billing address.