14 Days Money Back Satisfaction Guarantee.
We are 100% confident that our scooters are of great quality and even better
value. However, if upon receiving and inspecting your item you decide that you
want to return it, you will have 14 days as of the date of shipment arrival to
return it for a refund minus the shipping cost. Any additional fees associated
with a purchase transaction will be deducted from amount of refund.
No refund for used or damaged merchandise. Refunds and canceled orders will be
issued via company check. Please allow 7 - 14 days for delivery. Customers are
responsible for charges associated with shipping of their orders. If order has
been canceled after it has been already shipped out, appropriate amount will be
deducted from total of refund.
All returns should be sent via FedEx Ground. Please contact us for return
address/ ONLY after return authorization is received. Please read carefully for
conditions of refund:
IMPORTANT: Returned item should be unused, and exactly in the
same condition as you received it from us! Carefully unseal shipping box by
removing packing tape from front. Do not reap or damage shipping box. Please
take a quick note how items arranged in a box, and how it is packed. You might
need it in extremely unlikely case if you will decide to pack everything back
for a return. Do not throw away plastic bags and foam packing. Carefully inspect
item and make sure that you are happy with your purchase.
If you will decide to return, please send email to info@PersonalRover to request
return authorization RMA # and address for return.
IMPORTANT: Please make sure that there are absolutely NO
debris, dirt, sand or water on return merchandise. Place merchandise and all
accessories back in a box and securely seal it with a packing tape. You are
responsible for shipment arrangements back to us. Please insure shipment for its
value. We recommend FedEx Ground service from FedEx staffed facility as a
cheapest way to send packages. Please visit www.fedex.com for locations near
you. Do not use authorized centers, since they are charging extra fees. Record
your tracking number and notify us via email once tracking shows that item has
been delivered back to us. We reserve the right to charge 15% restocking fees
for items that was not packed same way as we send it to you, or have some kind
of dirt, skid marks or footprints. If we have to clean this item after you, we
will charge restocking fee.
Question: Return policy states that only unused item can be
returned. How can I make sure that I am happy with item without using it?
Answer: You should feel free to try scooter as you wish.
However, it is your responsibility to bring item back to the BRAND NEW condition
before sending it for a refund. That could mean that you would have to remove
all signs of dirt, foot prints, sand, dust, etc. Wash and wipe away all residue
and dirt, pat it dry, and pack everything back the way it was when you received
it. When we inspect returned item it should be in LIKE A BRAND NEW CONDITION, so
that someone else may enjoy the same item without decreasing it value due to
Absolutely NO REFUND for items that were used, abused, dirty or scratched!